Privacy Policy

Last Updated: January 2024

Introduction

Hollow-trek ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hollow-trek.com or engage with our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about our services, when you participate in activities on our website, or otherwise when you contact us.

Personal Information

The personal information we collect may include:

• Name and contact details (email address)
• Service preferences and enquiry details
• Communication history with our team
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your use of our website, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your enquiries and providing customer service
• Processing and managing service bookings
• Sending administrative information such as booking confirmations
• Improving our website and services based on usage patterns
• Protecting against fraudulent or unauthorised activity
• Complying with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your information
• The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hollow-trek
42 Heritage Lane
Melbourne VIC 3000
Australia
Email: [email protected]