Your rights under the General Data Protection Regulation
Last Updated: January 2024
Hollow-trek is committed to ensuring the protection of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page provides information specifically for individuals in the European Economic Area (EEA) and the United Kingdom regarding their data protection rights.
Hollow-trek acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact Details:
Hollow-trek
42 Heritage Lane
Melbourne VIC 3000
Australia
Email: [email protected]
We process personal data only when we have a lawful basis to do so. The legal bases we rely on include:
Where you have given clear consent for us to process your personal data for a specific purpose. You have the right to withdraw consent at any time.
Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.
Where processing is necessary for compliance with a legal obligation to which we are subject.
As a data subject, you have the following rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request that we correct any inaccurate personal data and complete any incomplete personal data.
You have the right to request that we delete your personal data in certain circumstances, including when the data is no longer necessary for the purpose for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.
We will not charge a fee for responding to your request unless the request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee or refuse to act on the request.
As Hollow-trek is based in Australia, personal data collected from individuals in the EEA or UK may be transferred to and processed in Australia. Australia is not currently subject to an adequacy decision by the European Commission.
When we transfer personal data outside the EEA or UK, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. For individuals in the EEA, this is typically the data protection authority in your country of residence, place of work, or where the alleged infringement took place.
However, we would appreciate the opportunity to address your concerns before you approach a supervisory authority, so please contact us in the first instance.
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.
We may update this GDPR information from time to time. We will notify you of any significant changes by posting the updated information on our website with a revised "Last Updated" date.
For any questions about our GDPR compliance or to exercise your rights, please contact us at:
Hollow-trek
42 Heritage Lane
Melbourne VIC 3000
Australia
Email: [email protected]