We would be pleased to hear from you
Whether you have questions about our services, wish to discuss a custom programme, or simply want to learn more about European architectural heritage, our team is ready to assist.
42 Heritage Lane
Melbourne VIC 3000
Australia
Monday – Friday: 9:00 AM – 5:30 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed
We aim to respond to all enquiries within two business days. For urgent matters, please indicate this in your message subject.
We recommend booking at least four weeks in advance for standard tours, and eight weeks for custom programmes or large groups. Popular destinations during peak season may require longer lead times.
Yes, we offer tours in several languages depending on location. Please specify your language preference when enquiring and we will confirm guide availability.
Cancellations made more than 14 days before the scheduled date receive a full refund. Cancellations within 7-14 days receive a 50% refund. Cancellations within 7 days are non-refundable, though rescheduling may be possible subject to availability.
We strive to accommodate participants with varying mobility requirements. Please inform us of any accessibility needs when booking so we can plan appropriate routes and arrangements.